Texting with FCG.

What this is

FCG's text messaging program has two halves.

Text us anything. We run an automated SMS assistant — the same Jack you'll find on the chat panel of this website, just over text. Ask about managed IT, cybersecurity, AI, or field deployment and Jack answers from the same knowledge base the website chatbot uses. You start the conversation; we reply.

Service notifications, if you ask for them. Sign up on our text sign-up page and we'll text you support ticket updates, appointment confirmations, and follow-ups on requests you've made. This is opt-in only — we never add a number without consent.

We do not send marketing or promotional texts through either half of the program, and we do not run drip campaigns or batched broadcasts.

Message frequency

Varies. Most messages are one reply per message you send, or one notification per ticket or appointment you asked to be told about. There is no fixed schedule.

Cost

Standard message and data rates from your wireless carrier may apply. FCG does not charge you anything to use the service.

Privacy

Your phone number and the contents of your messages are stored in FCG's logs so we can answer follow-up questions in the same thread and so we can improve the assistant. We do not sell or share your number with third parties. The number is not added to any marketing list. Full detail is in our Privacy Policy and SMS terms of service.

Opt out at any time

Reply with any of these to stop receiving messages:

• STOP
• UNSUBSCRIBE
• CANCEL
• QUIT
• END

We'll send one confirmation back, and that's the last message you'll receive unless you reply START or UNSTOP later to opt back in.

Need help

Reply HELP for the standard help message, or call us at (866) 677-3012 for direct support during business hours.

Coverage

US carriers only. Numbers outside the US are not supported. The SMS assistant is not for emergencies — call 911 for emergencies.