AI Services
Practical AI for the business you actually run.
No hype. No transformation theater. Operator-grade AI guidance from a team that's been integrating new technology for 30+ years.
How we think about AI
It's a tool. Treat it like one.
FCG has been integrating new technology since the early '90s. The consistent lesson: the tools change, the failure modes don't. AI is no exception. It's useful for a defined set of problems and harmful for another set, and the gap between is where most expensive mistakes live. We help operators tell the difference.
Where AI helps. Where it doesn't.
A short, opinionated list.
Where it helps
- Repetitive language work — drafts, summaries, first-pass research, ticket triage
- Structured search across documents you already own
- Internal-facing tools where a wrong answer is a small problem, not a regulated one
- Customer self-service for FAQs, where escalation to a human is one click away
Where it doesn't
- Anywhere a wrong answer has compliance, financial, or safety consequences without human review
- As a replacement for the system of record
- Customer-facing automation where errors damage the relationship faster than humans can recover
- Anything that requires reasoning over data the model has never seen and isn't given
How an FCG AI engagement runs
Four steps. In order.
We don't sell AI products. We help you decide what to deploy, how to govern it, and what to do when it stops behaving.
1. AI Readiness Check
A structured 20-minute review of your operation. Output: written findings on where AI realistically helps, what to address before piloting, what to avoid.
Take the readiness check →2. AI policy + guardrails
Acceptable use, data handling, vendor approval, monitoring. The boring document that prevents most of the problems before they happen.
3. Pilot, scoped narrowly
One use case, one team, measurable success criteria, defined exit. We help you decide what to pilot and run it inside the systems you already operate.
4. Operating + monitoring
Once it's live, somebody has to keep an eye on it — usage, costs, hallucinations, drift. We treat it like any other production system.
Shadow AI is already happening
Your team is using AI whether you've approved it or not.
A policy + a sanctioned tool + monitoring beats "we don't allow that" every time. The fastest path to data leakage in 2026 is ignoring this and hoping people behave.
If any of these are happening, you have shadow AI:
- • Sales team pasting customer data into a free chatbot
- • Engineering using an AI code assistant nobody approved
- • Customer success drafting replies in tools you don't pay for
- • Finance running spreadsheets through AI summarizers
Twenty minutes. Honest read on AI in your business.
The AI Readiness Check is the cheapest insurance you can buy against a bad pilot, a leaked dataset, or six months of vendor hype with nothing to show for it.